Foreign Policy

At Your Doorstep: Transforming Governance in Delhi

April 20, 2022

Innovation in government services to citizen (G2C) service platform

Summary

The Aam Aadmi Party (AAP) won a landslide victory in the state elections in India’s national capital of Delhi in 2015. Their campaign was run on reducing corruption and increasing transparency in governance. The Chief Minister Arvind Kejriwal and his deputy tasked the Department of Administrative Reforms to come up with a program that would increase access to government services for citizens, and reduce bureaucratic corruption.

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